Midwestern Auto Group and Corporate VW Customer Care Don't Care About Their Customers

When I bought my VW Passat, I knew its reliability was questionable, that's why I purchased a third party extended warranty. Many different repairs have been needed in the 6 years I've owned the car, but I'm okay with that. What I'm not okay with is the incompetence demonstrated by the Dublin Midwestern Auto Group Volkswagen Service Department, along with their lack of concern for the customer. To top that off, Volkswagen's Corporate Customer Care group is not at all interested in making things right that their service departments are messing up. There appears to be no accountability for good customer service within the entire company. If you're really bored, you can read my recent letter to VW in the next post. I followed the letter up with several phone conversations with VW Customer Care, and they declined to do ANYTHING to help redress their past errors and try to rebuild my trust. Therefore, I will never purchase another VW or any other automobile that VW has a stake in. I will do my best to tell everyone my customer disservice story, in order to save them from the crap VW calls "customer care".